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Customer Service Customer Service
Orderding
1. How to Order
2. Payment Methods
3. Modify your order
4. Do you offer any discounts on quantity orders
5. Is there a minimum order
Shipping & Returns
6. When do we ship
7. Where do we ship to
8. Shipping Methods
9. Shipping Cost
10. Shipment Tracking
11. Returns
Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. YWB Decorative Iron Supplier Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
 
1. How to Order

There are several ways to order our products:
Order in person at our showroom
Order by Phone 416-991-1618
Order by Fax/Mail To fax or mail your order, please print out this order form and send it to us
Order by Email ywb@y-wb.com

2. Payment Methods

Credit Card
Please proceed using our checkout system, or print our this Credit Card Payment Authorization Form and send it to us
*Please make sure to enter your exact billing information (first, and last name, middle initial, billing address, and credit card number) as it appears on your credit card statement.

Paypal

Checks & Money Oders

We accept personal checks, company checks, cashier's checks and money orders.

Simply place an online order, choosing "money order" as form of payment, then mail your check or money order with a printed copy of your order confirmation page to:
YWB Decorative Iron Supplier Inc.
40 Ironside Cres, Unit6
Markham ON M1X 1G4
Canada

Please make the check or money order payable to:
YWB Decorative Iron Supplier Inc.

Please write your order number on the check.

We process your order after we receive your money order or cashier's check.

For personal and company checks, we process your order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed.

US customers: INTERNATIONAL postal money order is acceptable

A $20.00 fee will be charged for dishonored check.

Wire Transfer
Simply place an online order, choosing "direct deposit" as form of payment, then wire the total amount through any of your local bank to our bank account. Please call for our bank account information

Please advise the teller to attach your name or order # on your transaction. To avoid currency discrepancy, a full amount in Canadian dollars is required. Please notify us after you have made your payment.

3. Modify your order

Please contact us promptly via phone, we will try our best to help you with unshipped orders, also please be noted that the delay on shipping is expected under this circumstance. We are sorry that the shipped orders can not be modified.

4. Do you offer any discounts on quantity orders

Yes, we gladly offer discounts on quantity orders, please contact Customer Service for discount prices.

5. Is there a minimum order

No, there is not a minimum order. Each order, large or small, is appreciated and shipped with same care and attention.

6. When do we ship

We ship all in-stock items within 24 hours after payment has been received. Items that are out of stock will be automatically backordered and shipped as soon as they are available. Any unwanted backorder should be cancelled immediately.

7. Where do we ship to

Currently, we ship to Canada and USA. For other countries, please contact Customer Service.

8. Shipping Methods

Most of our shipments are handled by Purolator.  If you want to use another shipping company, please provide the detail information upon placing the orders.

Please be advised you are welcome to pick up your orders at our showroom, the shipping charges will be waived.

9. Shipping Cost

The shipping cost is based on the item's size, weight, shipping method and delivery address. Please call customer services for actual shipping cost.

10. Shipment Tracking

If the shipment is handled by Purolator, you will get the shipping reference number via email as soon as the order is dispatched.  You can track your order by click Purolator.

For the shipment is handled by other companies, please contact our Customer Service.

11. Returns

Our gaol is total customer satisfaction. If you are not delighted with your purchase, we will gladly issue store credit for returned merchandise which must be in original condition including all accessories, manuals, documentation with original invoice.  The merchandise must be returned to our showroom within 7 calendar days of the receipt of the product.  Please be advised that the shipping charge and all international tariffs are non-refundable, and we are not responsible for the return shipping.

Please note that we do not accept the return for the following merchandise:

Merchandise that is custom configured to your specifications
Merchandise sold as final sale
We reserve the right to refuse any refund item deemed to be non-resalable. All returns have to be authorized by YWB Decorative Iron Supplier Inc.. Please do not send any merchandise back without contacting us and getting a Return Authorization (RA) number. For RA number please contact Customer Service at (416) 991-1618 or through e-mail: ywb@y-wb.com

 
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For Customer Service, Please call 416-991-1618 or email us at ywb@y-wb.com
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